“Elevating Diverse Team Collaboration, and Trust for Enhanced Performance” Certification Program
This 4-day advanced leadership training program is designed to equip participants with the skills to lead diverse teams effectively, enhance collaboration within diverse teams, and foster an inclusive, high-performance culture.
Participants will explore advanced strategies for building and maintaining trust, promoting psychological safety, and aligning team dynamics with organizational goals.
Through hands-on activities and practical exercises, they will develop the ability to navigate complex team relationships, give impactful feedback, and lead teams through change and uncertainty with confidence. The program also focuses on empowering inclusion, mitigating unconscious biases, and creating a supportive work environment that drives innovation and continuous improvement.
Benefits of the Training:
- Master strategies to foster trust and psychological safety within diverse teams
- Strengthen leadership capabilities in managing team dynamics for optimal performance
- Cultivate an inclusive team culture that supports diversity and promotes equity
- Develop skills to navigate difficult conversations and manage conflicts with confidence
- Lead teams through transitions and uncertainty while driving sustainable change
- Gain practical tools for enhancing collaboration and communication across diverse groups
Who Should Attend:
- Mid to senior-level managers and leaders seeking to enhance their leadership and team management skills
- HR professionals and DEI practitioners looking to foster inclusive workplaces
- Team leads and project managers responsible for navigating complex team dynamics
- Executives and business leaders committed to creating high-performing, inclusive teams
- Professionals involved in organizational change or leadership development initiatives
- Full team with their leader
This training is ideal for anyone leading diverse teams or striving to build a culture of trust, inclusion, and high performance within their organization.
It can be delivered in English, French & Arabic
DAY 1: Building a Strong Foundation (6hours) Instructor-Led
By the end of Day 1, participants will master building and maintaining trust within their teams, creating a psychologically safe environment that promotes open communication and collaboration.
They will learn to leverage team members' strengths and gain clarity on various roles, including hidden ones, to enhance accountability and alignment with organizational goals.
Practical tools and hands-on activities, such as trust-building exercises and role-playing, will reinforce their learning and help them apply these concepts in real-world scenarios.
Unit 1– Building & maintaining trust within Teams
- Creating a Psychological Safety Space
- Developing Trust in the Relationships Intelligence (Trust or Bust)
Unit 2– Exploring Team Dynamics and their Impact on Performance
- Working on the strength of each member that is impacting the team dynamic (Reading and analyzing the assessment)
- Leverage the strengths of the team to higher the performance
Unit 3– Role Clarity and Accountability: Aligning Team Members with Organizational Goals & Values
- Learning about the different roles one person can have(inner/outer/secret)
- The impact of the team/system by the ghost role
- Key points for accountability (Lencioni)
Activities and Exercises:
- Round table activity
- Trust activity
- Positive activity
DAY 2: Empowering Inclusion: Transforming Workplaces Through Neurodiversity & DEI Excellence (6hours) Instructor Led
By the end of Day 2, participants will understand how to foster an inclusive team culture by identifying and mitigating unconscious biases, addressing microaggressions, and improving non-verbal communication skills.
They will learn to enhance collaboration across diverse teams through inclusive communication practices and by promoting open dialogue and respect.
Participants will also gain the tools to advocate for equitable policies, create a supportive work environment, and leverage Employee Resource Groups (ERGs) to drive diversity and inclusion and to build more inclusive and high-performing teams.
Unit 4- Foster a more inclusive team culture.
- Diversity vs Neurodiversity
- Identify & Mitigate Unconscious Biases
- Address Microaggressions
- Non-verbal communication skills
Unit 5- Enhance collaboration across diverse teams.
- Implement Inclusive Communication Practices
- Communication barriers
- Highlight open dialogue and respect as values
Unit 6- Promote diversity, Neurodiversity and inclusion within the Team/Organization.
- Develop and Advocate for Equitable Policies
- Creating a respectful and supportive work environment. (Inclusion chart)
- Embrace Employee Resources Groups (ERGs)
Activities and Exercises:
- My Mansion
- Our Relationship Matters
- Constellation activity
- Multicultural activity
DAY 3 : Enhancing Communication & Collaboration (6hours) Instructor Led
By the end of Day 3, participants will master the art of crafting powerful questions to enhance team collaboration and problem-solving, using active listening and open-ended questions to drive deeper insights.
They will learn to give effective feedback using the SCARF model, understanding the difference between feedback and feedforward, and the importance of being present. Participants will also gain confidence in navigating difficult conversations, identifying challenging personalities, managing emotions through emotional intelligence (EQ), and applying conflict management strategies
Unit 7–Crafting Powerful Questions to Enhance Collaboration and Problem-Solving
- Internal representation effect
- Active listening
- Asking clear open-ended questions
Unit 8– Giving feedback
- SCARF model
- feedback vs feedforward
- Being present
Unit 9– Navigating Difficult Conversations with Confidence
- Types of difficult people
- Hijacked by negative emotions (EQ)
- Conflict management strategies (alignment)
Activities and Exercises:
- Toxicity activity
- Co-development & Co-learning
- Let’s play Picasso Style
DAY 4 : Mastering Change (6hours) Instructor Led
By the end of the final day, participants will be equipped with strategies for leading teams through transitions and uncertainty, including understanding resistance to change, developing a change blueprint, and establishing conditions for sustainable change.
They will learn how to drive successful transformations by embracing the right attitude and navigating the three stages of team relationships. Additionally, participants will foster a culture of continuous improvement and innovation by leading their teams with a growth mindset, contrasting it with a fixed mindset. These skills will enable them to effectively manage change, inspire ongoing development, and drive organizational success.
Unit 10–Strategies for Leading Teams through Transitions and Uncertainty
- Reasons for people to resist change
- Blueprint to change
- Conditions for a sustainable and successful change
Unit 11– Conscious Change Creates Magic
- Discover the 3 stages in a Team Relationship
- Embrace the right attitude
Unit 12– Fostering a Culture of Continuous Improvement and Innovation
- Lead the Inner team
- Growth Mindset vs Fixed Mindset
Activities and Exercises:
- Change behaviors
- Saboteur assessment
- Laughter yoga
- Change Canvas Activity
Added Information
Investment per participant:
CA$ 3775
Certification Awarded:
Elevating Diverse Team Collaboration, and Trust for Enhanced Performance Certificate
About the Instructor
Roula Eid is a speaker, trainer, facilitator, mentor & coach. One of her strengths is about meeting clients where they are and moving them toward actionable goals. She served for more than 25 years in different kinds of organizations in the private, public, and non-profit sectors. She started her career as a salesperson in a European franchise to end up as the CEO of an American franchise. She worked with diverse teams and created strategies for smooth inclusion and equity.
Mrs. Eid is the founder and the CEO of FINGERPRINT LEADERSHIP, a specialized company for training, coaching, training, and mentoring.
She partners with her clients to understand their needs, unlock their potential and move towards the next level of achieving their mission, and their strength from within, using diversity and inclusion to achieve better goals.
She is an effective, fully present listener who speaks her client’s language. Her accessible approach, positive attitude, and creativity foster trust and create safe environments that help clients lean into new territory and build new awareness. Her extensive experience in multi-sector managerial positions has equipped her to work with diverse leaders and teams to navigate change, reduce conflict, enhance communication, and strengthen alignment. She thrives on curiosity and leverages challenges as opportunities for growth.
Roula Eid
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